Beneficiaries Advocacy and Information Services (BAIS) was established in 1990 by a group of women on the Domestic Purposes Benefit (DPB) who saw a need for a non-profit community agency to support those on benefits and/or low incomes. The aim was to facilitate the community's ability to access information and support when dealing with Work & Income NZ (WINZ) and the Inland Revenue Department (IRD).


Our Kaupapa/Vision is: to be a voice for those who need Beneficiary Advocacy support. We work to ensure that people are well informed of their rights to benefit entitlements and are enabled to access appropriate expert advice and support resources from within their community.

He aha te mea nui o te ao? He tangata! He tangata! He tangata!  

"What is the most important thing in the world? It is people! It is people! It is people!"


Our mission is to provide a free, accessible service which ensures quality, expert support, information and independent advocacy for beneficiaries & low income people and their families in the North Shore, Rodney/Hibiscus Coast districts.


"After 20 years of working full time in senior roles I found myself in 2013 unemployed for the first time. I was bringing up a young child alone, had heavy financial commitments on a mortgage and also unexpected health issues which prevented me returning immediately to the work force. I was very scared for my future. Through a referral I contacted BAIS and they quickly identified the financial support I could receive and also provided valuable advice on child support and IRD. I cannot stress enough how important this support was. I was treated with dignity and respect at a time when I was at a very low point in my life and struggling to cope. I am now back working full time and while I no longer need BAIS services my experience has left an indelible imprint on me and I cannot thank them enough."